Terms and Conditions

Warranty For ei8htball Headphones

The original ei8htball product you have purchased is covered by a warranty of 12 months. The warranty period begins on the date of purchase of brand new, unused products by the first end user. Please retain your sales receipt (or your warranty certificate) as proof of purchase. Unless you submit proof of purchase, which will be verified by your local ei8htball service partner, you will be obliged to pay for any repairs that are carried out. Proof of purchase must state the date of purchase and name of the product.

We shall satisfy our warranty obligations by remedying any material or manufacturing faults free of charge at our discretion either by repair or by exchanging individual parts or the entire appliance. Any defective parts removed from a product during the course of a warranty claim shall become the property of ei8htball.

The following cases are not covered by the above warranty:

  • minor faults or deviations in the quality of a product which do not affect the product’s value or fitness for its intended purpose
  • any accessories supplied with the product
  • rechargeable and disposable batteries (these products have a shorter service life, the length of which also depends on the frequency of use)
  • faults resulting from improper use (e.g. operating errors, mechanical damage, incorrect operating voltage)
  • Proper use for the purposes of this warranty is defined as use of the product under the conditions stated in the instructions for use.
  • faults due to wear and tear
  • any modification of ei8htball products effected by you or a third party, unless ei8htball has given its prior written consent to the nature and extent of the modification

faults of which the purchaser was already aware at the time of purchase.  All warranty claims become void if the product is tampered with by unauthorised persons or repair shops. Warranty claims can be enforced in any country throughout the world in which the statutory rights of the country concerned are not in conflict with our warranty regulations. No other warranty claims or claims over and above the rights stated in these terms and conditions will be accepted.  Warranty Coverage Pursuant to this Limited Warranty, ei8htball will, at its option, (1) repair the product using new or refurbished parts or (ii) replace the product with a new or refurbished product. In the event of a defect, these are your exclusive remedies. For the purposes of this Limited Warranty, “refurbished” means a product or part that has been returned to its original specifications. Any defective parts removed from a product during the course of a warranty claim shall become the property of ei8htball. This Limited Warranty covers all defects in materials and workmanship effecting performance of this product. The warranty does not include any defects in accessories or batteries including rechargeable or disposable batteries which typically have a shorter service life, the length of which depends on the frequency of use. This Warranty does not cover installation, operation or modification of the product that is not in accordance with the instruction manual for this product unless ei8htball has given its prior written consent to the nature and extent of the variation. Unauthorized repair or tampering will void this Limited Warranty.Limitation on Liability WHERE PERMITTED, THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WRITTEN WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. Notwithstanding the above, where applicable, you may be entitled to any implied warranties allowed by law in which case such warranties are hereby limited to the same 12 month period as the express Limited Warranty unless the applicable law does not allow such time limitation. 

Limitation on Damages

This Limited Warranty is fully transferable provided the current owner furnishes the original proof of purchase or warranty certificate. This Limited Warranty is your exclusive remedy and EI8HTBALL SHALL NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL OR INDIRECT DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT; provided, however that this limitation on damages may not be applicable to you if you are in a state or country where such damages cannot be limited.  

This Limited Warranty is governed by the laws of the place in which the ei8htball product was purchased by the first end user; provided, however, that the provisions of the UN Convention on the International Sale of Goods are expressly made not applicable. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

Other Conditions

How to Obtain Limited Warranty Service To make a claim under this Limited Warranty, the current owner must furnish the sales receipt, or warranty certificate if applicable, as proof of purchase. Proof of purchase must state the date of purchase and the name of the product. If you cannot furnish proof of purchase, which will be verified by your local ei8htball service partner, you will be obliged to pay for any repairs. The customer bears the risk and cost of shipment. To avoid any damages in transit, please use the original packaging.

If you wish to file a claim under the warranty, please send the product to your local ei8htball service partner, together with accessories and proof of purchase. The customer bears the risk of shipment. To avoid any damage in transit, please use the original packaging if possible.

Consumers may be entitled to statutory rights in their own countries which are not restricted by these warranty terms and conditions, as the warranty is governed by the laws of the country in which the ei8htball product was purchased by the consumer. The provisions of the UN Convention on the International Sale of Goods do not apply to this service.